Frequently Asked Questions

  • What is the return policy?

    • Check the return policy page for more details​

  • What are the shipping options?

    • At the moment it is only domestic shipping.

      • First Class Shipping: $2.84​

      • Priority Mail: $7.02

      • Priority Mail Express: $22.75

  • When will I receive my order?

    • First Class Shipping: 5-7 business days 

    • Priority Mail: 1-3 business days

    • Priority Mail Express: 1-3 business days

  • What do I do if I never received my order?

    • Contact us ASAP or between 10 business days ​after you got your order so that I can see the problem and see if it needs to be replaced. 

  • What do I do if I received a defective order?

    • Contact us ASAP or between 10 business days ​after you got your order, I would happily replace the product. 

  • How do I make changes to an order I’ve already placed?

    • Contact me within 24 hours. Once it is shipped, I cannot make any changes, until it gets to the destination to be sent back.​

  • How is the product made? 

    • It is made mostly of 14k Gold, KC Gold and Antique Silver​. It is hypoallergenic, unless state otherwise, tarnish free, and stained free.

  • How do I contact your company if my question isn’t answered here?